System Upgrade | Traditional Bank

The weekend of 10/23 –10/25 we will transition our main processing system to an enhanced platform. These changes will take place behind the scenes and will not require any special action from you. During the upgrade weekend you can use your Traditional Bank debit card to make a purchase or access cash from the ATM. While our expectation is that cards will work without disruption, you may want to have a second form of payment on hand when shopping over the weekend.

Transitioning to the new platform will require us to pause online banking access for customers over the upgrade weekend. In addition we will close branches on Saturday 10/24. We apologize for the inconvenience and thank you in advance for your understanding. Please read below for more details.

Digital Banking Impact

Below are expected service impacts for online and mobile banking.

Thurs. 10/22 – Sun. 10/25: Zelle payments will be down.
Fri. 10/23: Online and mobile banking will be available for view only. Account balances and transaction details will be updated as of 10/22.
Sat. 10/24 – Sun. 10/25: Customers will not be able to access online banking through the website or mobile app these two days. We are very sorry for the inconvenience.
For more details review the FAQ section below.

Branch Banking Impact

All branches will be open regular business hours on Fri. 10/23.

Branches closed on Sat. 10/24. This allows staff to finish final tasks related to the upgrade.
Good news! The system upgrade allows us to extend cut-off times for deposits. Beginning Mon.10/26 cut-off time will be the closing time for each branch.
Printing debit cards in branches will be temporarily unavailable beginning Tues. 10/20. See the FAQ's below for more information.

Additional Service Impacts

Below are a few other services that will be impacted.

Telephone banking will be unavailable during the transition period.
Opening accounts on our website and mobile app will be temporarily unavailable beginning Mon. 10/19.
Customers will be unable to access statements and check images through online banking for period beginning 3.1.26 and ending 10.22.26. See the FAQ's below for ways to obtain these images.

We're here to help!

Click the "Chat" bubble to start at conversation with a Traditional Bank team member.

Call or stop by a branch to speak with a staff member in person or over the phone.

Call our dedicated service team at (800) 498-0414.

Below are answers to commonly asked questions:

Will my debit card work over the upgrade weekend?

Cards are expected to work, but we recommend bringing a backup form of payment in case of possible service interruption.

Will my account numbers change?

Account numbers are not changing due to the upgrade.

How do I request a replacement debit card if they cannot print one in the branch?

Call or visit your local banking center. A staff member will order a new card for you.

Will my statement arrive at the same time of the month, and will it look the same?

It is likely that your statement will arrive at a different time of the month after the upgrade. It will contain the same critical information that you receive today. The layout will be slightly different.

If I have scheduled transfers to move money between my accounts, will they work?

Most scheduled transfers that are set to automatically move money between accounts should process without disruption. However, scheduled transfers that fall over the upgrade weekend could potentially be delayed until Monday.

How do I access check images or statements from 3.1.26 through 10.22.26?

The easiest, most efficient way to request images is by sending us a secure message to us through online banking. You may also request images by visiting your local banking center.

Is my personal information safe during the upgrade?

Yes. Protecting your personal and financial information is our top priority throughout this process. Your data remains encrypted and secure every step of the way, and your deposits continue to be insured by the FDIC up to applicable limits. As always, we will never call, email, or text you asking for your account number, password, or one-time passcode. Be cautious of anyone claiming to be Traditional Bank who asks for this information during the upgrade.

Do I have to change my online banking login and password?

No, you do not.

Will I be able to access cash from a Traditional Bank ATM?

Yes. ATM machines will be fully accessible, although balances may not reflect deposit or withdrawal activity taking place between October 23 and October 25 during the upgrade process.