System Upgrade
See below for important information.
Online and mobile banking are now available. Please note: Your balance may not reflect all debit card transactions. Thank you for your patience as we work to improve our systems to serve you better. We apologize for the inconvenience and are grateful for your business.
Answers to Common Questions
Can I use my debit card now? Yes. However, we recommend bringing a backup form of payment today.
Are their steps I can take to protect my accounts from scammers? Yes. Unfortunately, cybercriminals are always on the lookout for opportunities to prey on people, including our customers. One tactic scammers use is bank impersonation. They call or text pretending to be your bank and ask for account numbers or passwords. We would never do that. Click here to learn more about this and other tactics.
Can I get cash from a Traditional Bank ATM or branch? Yes. However, balance information may not be fully up to date. Branch staff will be able to help you with any issues.
Is Zelle working? Yes, Zelle has been restored.
What other services are affected? There are a few other functions that will be temporarily unavailable - but will be restored soon. These include debit card printing at branches and digital account opening. Opening accounts in branches will be available as usual.
Additional Tips & Resources
Online Access to Prior Statements and Check Images: Customers will be unable to access statements and check images through online banking for the period beginning 3/1/26 and ending 10/22/26. In the coming months, these images will be restored to online banking, and individuals will be able to view and download them. In the interim the easiest, most efficient way to request images is by sending a secure message to us through online banking. You may also request statements and images by visiting your local banking center.
Statements: After the upgrade, you will likely receive two (2) statements within two weeks of each other. Then your statement cycle will normalize to one per month. It is likely that your statement will arrive at a different time of the month after the upgrade. It will contain the same critical information that you receive today. The layout will be slightly different.
Please reach out if you have questions or concerns. We appreciate your understanding as we work to enhance our systems.
Click the "Chat" bubble or call (800) 498-0414 to talk directly to a Traditional Bank team member.
Hours:
Monday-Friday from 8am to 5pm
Stop by a branch to speak with a staff member in person.